Nearly 40% of Hospitality Employees Think of Quitting
There is already a shortage of staff in the hospitality sector.
The hotel and hospitality industries have been getting a second wind in many countries since the rollout of vaccines against Covid-19. However a recent survey by Medallia Zingle shows this uptick has done little to change the problematic staffing situation in many establishments.
Its survey of employees' experience in the industry found around 60% of European companies are now working with fewer staff than before the pandemic, and almost half of the survey participants state that their employer's handling of the increase in customers is "just OK".
"All industries have been affected by the Covid 19 crisis, but the travel and hospitality sector has suffered particularly," says Gerhard Raffling from Medallia. Another cause for concern is that globally, nearly two-fifths of hospitality workers plan to leave their jobs by the end of 2021.
Since the outbreak of the pandemic, work in hospitality has also become more difficult and less fulfilling, according to around 60% of respondents. Raffling sums it up: "It is alarming that a significant number of male and female workers are planning to leave their jobs before the end of the year."
This is likely to exacerbarate ongoing recruitment difficulties in the hospitality industry, with more than half of those surveyed, saying it is an issue for their organisation. The main reason for this is a lack of qualified applicants, but also a lack of resources to offer competitive wages or benefits, as well as a lack of flexibility or remote work options.
And it may be hard to attract back the people who left or were forced to leave the industry during the pandemic – one-third of hospitality workers who lost their jobs during Covid do not want to return to their previous jobs.
In percentage terms
- 67% report their establishment has seen an increase in customers since vaccines against Covid-19 became widely available.
- 48% say their establishment's handling of that increase has been "just okay".
- 24% say the employee experience has worsened, and that they feel less committed in particular.
- 61% report having to do more with less.
- 59% say their companies have fewer employees than before the pandemic.
- 52% say that hiring new staff is becoming a problem for their company.
- 33% of workers who lost their jobs during the pandemic do not want to return to work.
About the survey
As part of the digital survey, Medallia polled more than 1,250 travel and hospitality employees in the United States, United Kingdom, France, Spain and Germany between 10 and 14 September 2021. Medallia is a customer and employee experience management company.
FIND OUT MORE
Wanted: Hospo Staff Enticed to Australia with Flights, Visas & VouchersAn acute shortage of hospitality workers in Australia has led some companies to offer paid flights, accommodation and help with visas.
IHG Hotels and Resorts Launch a New Program for Pet OwnersIHG Hotels and Resorts just added to its offers: A discounted pet rate and a 3,000 IHG Rewards Bonus promotion at hundreds of hotels in the...
Trump to Sell Washington Hotel for US$375 mlnDonald Trump's controversial hotel in Washington DC is being sold and his name ditched, according to media reports.
The Ned Will Open First Hotel & Members' Club in NYCLondon's The Ned hotel & members' club will open its first international property, in Manhattan in summer 2022.
The Hottest Hotel Openings for AutumnTravel is back and some great new places are opening their doors to guests. Alicia Miller rounds up the hottest new hotels to check out –...
Sushi is an addiction that has conquered the world in the last 50 years. Here is our list of the 25 top sushi places, outside Japan.
You might have overdone it a little but that's no reason to throw cheese away...here's a few ideas for using up all those gnarly looking bits and bobs...
While each species of deer from roe to reindeer has subtle flavour differences, the most important factors are cut and cuisson. Here are the top 10...
Cheese fondue belongs to Switzerland like schnitzel to Austria and roast beef to England. Our Swiss editorial team get to the bottom of the...
Fondue chalets are very much in vogue. Falstaff presents the most beautiful pop-up chalets in Swiss cities.
Cheese fondue is a winter classic: we asked eight top sommeliers for the perfect wine accompaniment.
Cooking is a skill and an art – but there are many food-related skills that are nothing to do with prepping meals. Here are seven of the best.
Whether you fancy multi-course truffle feasts or seafood platters washed down with fizz, say goodbye to 2021 with dinner at one of these...