Customers dining out on a terrace near the Thames in London.

Customers Who Fail to Show Up Cost UK Restaurants £17.6 Billion a Year

The Editors, 02.09.2021

People who fail to show up in UK restaurants and bars after making reservations are costing the industry £17.6 billion and Covid has made the problem worse.

Customers who fail to turn up to pub and restaurant reservations in the UK are estimated to cost the hospitality sector £17.6 billion a year, according to new research. The report by Zonal found one in seven customers hadn't turned up for their booking since April.

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Customers Who Fail to Show Up Cost UK Restaurants £17.6 Billion a Year