In demand despite glitches: artificial intelligence conquers travel planning

The Falstaff Travel Editors, 23.09.2025

Whether it's incorrect visa information or unsuitable route suggestions - the fact that artificial intelligence (AI) is not always accurate is regularly demonstrated in practice. Nevertheless, trust in smart technologies is growing: according to a new "Amadeus" study, many travelers do not want less digital support, but better.

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Tears in front of the camera: Spanish influencer Mery Caldass recently vented her anger publicly - she would never trust "that bastard" again, she said, referring to ChatGPT. Her trip to Puerto Rico with her boyfriend came to an abrupt end after it emerged that the artificial intelligence (AI) had falsely claimed that EU citizens did not need a visa. It remains the case that an electronic entry permit is still required.

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