"Where guest wishes are still handwritten in books" - Shannon Knapp from LHW

Handwritten guest books in Sorrento, tailor-made moments of indulgence in Champagne and children who get to bake with pastry chefs at the legendary "Badrutt's Palace"; for Shannon Knapp, President and CEO of "The Leading Hotels of the World" (LHW), true luxury today is not reflected in excess or staging, but in authentic experiences and personal attention, as she reveals in an interview with Falstaff TRAVEL.