Italians Call It ‘Simpatico’: Richard Hyde of SLH on the Art of Hospitality

Barbara Stockinger-Torelli, 08.06.2026

In an interview with Falstaff TRAVEL, Richard Hyde, Chief Operating Officer of Small Luxury Hotels of the World (SLH), talks about true hotel hidden gems, emerging destinations across Europe, the growing trend toward slower, more mindful travel — and the art of anticipating guests’ needs.

Richard Hyde, Chief Operating Officer of Small Luxury Hotels of the World (SLH), speaks with Falstaff TRAVEL about Europe’s most promising hidden gems, the growing desire for slower, more mindful travel, the art of hospitality—and the hotels within the SLH portfolio that are redefining modern luxury.

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Italians Call It ‘Simpatico’: Richard Hyde of SLH on the Art of Hospitality