Bookings: 1. All orders are subject to our General Terms and Conditions, and to the rates given in our current price list. 2. The Publisher reserves the right to refuse to publish advertisements or inserts (including individual bookings within a contract period). The Advertiser will be informed of the refusal without delay. 3. Bookings for advertising orders must be placed within 12 months of contractual agreement. 4. No guarantee can be given for the inclusion of advertisements in specific positions in publications, unless the Advertiser advises this prior to agreement and subject to a supplement charge, if applicable. 5. Consideration for the position of the advertisement (i.e. in the case of competitors) can only be granted if a full-page advertisement is purchased, and applies to two facing pages. 6. Text-based advertisements, that due to their content and layout may not be immediately recognisable as a placed advertisement, will carry the wording »Werbung« (advertisement). 7. The Advertiser is responsible for the timely delivery of the advertising copy, and all inserts, supplements, etc. In the case of late delivery, the Publisher reserves the right to invoice all costs incurred as a result. 8. In the event of advertisements being printed incompletely or partly illegible, incorrect or incomplete form, the Advertiser may request a reduction in the rate charged or a replacement advertisement, yet only to the extent that the print quality detracted from the original intention of the advertisement. All further liability on the part of the Publisher is excluded. In cases of doubt, the Publisher will pass the case onto an independent committee of experts for evaluation. In the event of faults in the origination not being readily detectable, becoming apparent only during printing, the Advertiser shall have no grounds for a claim in respect of defective print quality and is obliged to fulfill payment. 9. The Publisher accepts no liability for advertisement orders placed by telephone or to changes of orders or cancellations made in response to telephone instructions. 10. Cancellation of the booked orders must be made in writing at least 14 days prior to the advertising closing date. 11. Proofs shall only be given upon specific request and incurred costs shall be invoiced. The correctness of the returned proofs remains the responsibility of the Advertiser. In the event of the Advertiser failing to return the proof within the specified period, approval to print shall be deemed to have been given. 12. The obligation to retain the advertising copy ends after 90 days following the publication of the most recent advertisement. 13. Complaints must be lodged within 8 days of publication of the advertisement. 14. Unless payment was made in advance, the payment is to be settled within 14 days. There is a 2 percent prompt payment discount for payment received within five days of receipt of invoice. 15. The Publisher reserves the right to request prepayment valid for forthcoming advertisements or overdue invoices during the contractual period. 16. In the case of late or deferred payment, interest will be charged at 12 percent above base rate (§352 UGB), or at least 14 percent. The Publisher reserves the right to defer the order until full payment has been settled. 17. The Advertiser is obliged to pay for all costs incurred for printing blocks or drawings. 18. Changes in advertising rates are effective immediately upon publication and are applicable to orders placed during the contractual period. 19. The Advertiser shall receive at least two complimentary copies of the edition of the publication, in which the advertisement is featured. 20. All prices are quoted exclusive of 5 percent local advertising levy and 20 percent value added tax (»MWSt.«).