Every year, the travel tech company Airhelp publishes its airport ranking. We tell you which airports are considered the best in 2024 and why.
Summer is peak travel season - you'll also notice that at the world's airports. It almost seems as if hardly any flights are on time these days. The company AirHelp has set itself the task of helping passengers to get their rights without complications in the event of delays and flight cancellations. As such, the experts also have direct insight into the quality of airports worldwide. Every year, they use their data to determine the AirHelp Score. There are a total of 10 points to achieve, with the two best airports in 2024 achieving at least 8.5 points.
The experts evaluated 239 airports in 69 countries. These are the busiest und beliebtesten Airports aus über 4.000 Flughäfen weltweit. Für sie erhob man Daten über die Pünktlichkeit, bezogen auf Reisen, die zwischen dem 1. Mai 2023 und dem 30. April 2024 stattfanden. Als “pünktlich” galt dabei jeder Flug, der within 15 minutes is actually there after the published arrival time. This factor accounts for 60 percent of the rating.
In addition, air travelers in more than 64 countries were asked about airport staff, waiting times, cleanliness and accessibility. In total, 17,550 individual reviews were collected. These customer opinions accounted for 20 percent of the result. A further 20 percent was made up of travelers' ratings of airport catering.
From a global perspective, Hamad International Airport in Doha, Qatar, took first place. With 8.52 points, it's only just ahead of Cape Town Airport. The latter secured 8.5 points. In third place is Chūbu Airport in Japan. It achieved 8.49 points. Three airports in Japan, two in Brazil and South Africa and one each in Qatar, Oman and the USA received top ratings. It's exciting that the best airport in 2023 only managed seventh place this year. This is the Mascat Airport in Oman. In last place in the overall ranking is Tunis-Carthage Airport (5.35 points).
For most air travelers, the punctuality of their flights is far more important than the food at the airport. They are happy about Cape Town Airport, the Brasilia Airport and the airport Panama-Tocumen. They all received 8.6 points out of a possible 10 on the punctuality scale, with the two Japanese airports of Chūbu and Osaka-Itami mit jeweils 8,5 Punkten. “Lieber nicht” heißt es für Punctuality fans at Tunis airport. He scored a meagre 4.8 points.
Fans of restaurants and stores at airports should preferably travel via Hamad International Airport and Dubai Airport. Both were able to impress in this category and emerge as unbeaten winners with 8.9 points. New Chitose in Japan, the airport Keflavik in Iceland and the two Indian airports Bengaluru and Chaudhary Charan Singh share second place in this category with 8.7 points each.
Read more: Hier geht’s zum vollständigen Ranking
