Falstaff Travel - Rate Hotels like a pro!
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Falstaff Travel's evaluation system has 6 categories, adding up to a maximum total score of 100. Each category has its own criteria:
These are the categories in detail:
AMBIANCE (weighting 10 points)
When assessing the ambience, atmosphere, furnishings and interior design of a hotel as well as the outdoor area, the focus is on the subjective perception of the guest. In contrast, elements such as furniture, decor, floral arrangements and texture can be assessed objectively.
ROOMS & SUITES (weighting 20 points)
In addition to the living / sleeping area, sanitary areas and a possible balcony must be considered. Aspects such as layout, decoration, cleanliness and amenities or utensils of daily use should be evaluated.
WELLNESS (weighting 15 points)
In addition to the wellness facilities like saunas, steam rooms, indoor- and outdoor pools, spa treatments, fitness, etc., the overall condition of the facilities should also be considered in this category.
SERVICE (weighting 15 points)
Is the service generally friendly and unobtrusive? Is there enough staff, or do the service employees seem overworked? Is the staff competent and well-trained? Do individual services happen automatically, or do they have to be requested first? How do staff respond to special requests? How do they react to complaints?
FOOD (weighting 20 points)
This category is evaluated according to the following questions:
- Are there relevant ratings available? (Falstaff forks, Gault Milllau toques, Michelin stars, etc.)
- Number of restaurants / bars
What in-house culinary options are on offer. - Selection and menu
How extensive is the selection of food and drinks. Does the hotel serve á la carte, or is there a (breakfast) buffet? Does the hotel offer an extensive selection of drinks, and does it have its own wine cellar? - Quality
Visual impression, freshness, quality and regionality of the products count here: Is the menu a curated selection with a discernable concept, or is there simply a wide variety on offer? Are selected regional specialities served, or is it a more generic selection of international hotel fare? Generally speaking, freshly prepared dishes should be rated higher than dishes that look like they were prepared some time ago or were made in bulk.
LOCATION & SURROUNDINGS (weighting 20 points)
Here, too, the subjective feeling of the guest is what matters. Personal expectations and to what extent the location of the hotel can fulfill them is the subject to be evaluated. In addition, what the immediate surroundings of the hotel have to offer should be considered, as well as how the hotel's concept fits in here.